Privacy policy

At Zenvira, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how your data is collected, used, stored, and protected when you visit or make a purchase from https://zenvira.co.in. Zenvira operates as an online retail store based in India.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect the following information:

Personal Information
Name, mobile number, email address, shipping address, billing address.

Order and Transaction Details
Products purchased, order value, payment status, delivery details, return or exchange requests.

Payment Information
Payments are processed securely through trusted payment gateways. We do not store your card details, UPI PINs, or banking passwords.

Device and Usage Data
IP address, browser type, device information, time zone, pages viewed, and interactions with our website.

Communication Data
Messages, emails, or calls made to our customer support team.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Sending order updates, invoices, and delivery notifications

  • Handling returns, exchanges, and customer support queries

  • Improving website performance and product selection

  • Sending promotional messages only when you opt in

  • Detecting fraud or misuse of our services

  • Meeting legal, tax, and regulatory requirements in India

3. Sharing of Information

We share your data only when required to operate our store smoothly. This includes:

  • Shopify, our ecommerce platform, which securely hosts our store

  • Payment gateways such as Razorpay, PayU, Cashfree, or similar providers

  • Courier partners for order delivery across India

  • Service providers for analytics, email communication, or customer support

  • Government or legal authorities when required under Indian law

We do not sell, rent, or trade your personal information to third parties for marketing.

4. Data Storage and Retention

Your data is stored using secure systems provided by Shopify and its partners. Servers may be located outside India. We retain personal information only for as long as needed to fulfill orders, provide support, comply with legal obligations, and maintain business records.

5. Cookies and Tracking

Our website uses cookies to ensure smooth functionality, faster checkout, and better browsing experience. Cookies help us understand how visitors use the site and allow us to improve performance. You can control cookie settings through your browser at any time.

6. Your Rights as an Indian Customer

You have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or incomplete information

  • Opt out of promotional communication

  • Request deletion of your data, subject to legal and business requirements

To exercise these rights, contact us using the details provided below.

7. Data Security

We use secure technologies, access controls, and trusted payment systems to protect your data. While we take strong precautions, no online system can guarantee complete security. You share information at your own discretion.

8. Children’s Privacy

Zenvira does not knowingly collect personal information from individuals below 18 years of age. If such data is identified, it will be removed from our records without delay.

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal rules or business practices. Any updates will be posted on this page with immediate effect.

10. Contact Information

For questions, concerns, or requests related to your privacy, you can contact us at:

Zenvira
Address: Sant Namdev CHS, Vasantrao Naik Marg, Ghatkopar East, Mumbai 400077
Email: zenvirashop77@gmail.com
Phone: +91 8692874938